Shipping & Returns

We want every Banglez order to arrive smoothly — and every purchase to feel easy and confident.

Below you’ll find a quick overview of our shipping, delivery, returns and exchanges policies.

Shipping

Order Processing

Orders are processed within 24 hours.

Orders placed before 12:00 PM local time are typically processed the same day.

Once your order has been prepared and dispatched, you’ll receive a shipping confirmation email with tracking information.

Delivery Times & Shipping Rates

Canada

• Free Standard Shipping: Orders over $100 CAD
• Flat Rate Shipping: $15 for orders under $100 CAD
• Estimated Delivery: 3–5 business days
• Express Shipping: Available at checkout where applicable

United States

• Free Standard Shipping: Orders over $100 USD
• Flat Rate Shipping: $20 for orders under $100 USD
• Estimated Delivery: 4–8 business days
• Express Shipping: Available at checkout where applicable

International

• Estimated Delivery: 7–14 business days
• Free Shipping: Available for most European destinations on orders over €100
• Flat Rate Shipping: €25 for eligible orders under €100
• Express Shipping: Available at checkout where applicable

Shipping availability, rates and delivery times may vary by destination.

For additional information about international delivery, customs and regional availability, please visit our International Orders page.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number by email.

Tracking information is typically provided within 24 hours of placing your order.

We work with trusted carriers including Canada Post, UPS, Stallion Express and DHL.

Packaging & Delivery

Every Banglez order is carefully prepared for shipment.

• Orders are fully insured while in transit
• Packages are shipped in discreet outer packaging
• Signature upon delivery may be added for $3, depending on the shipping method and destination

Made-to-Order & Pre-Order Items

Some Banglez pieces may be made-to-order or available for pre-order.

When additional production time is required, the estimated timeline will be clearly displayed on the product page and/or during checkout.

Address Changes

Need to change your shipping address?

Contact us as soon as possible after placing your order. We’ll do our best to make the change before your package has been dispatched.

Once an order has shipped, we may no longer be able to update the delivery address.

Delivery Delays

While we do our best to meet all estimated delivery times, occasional delays may occur due to circumstances outside our control, including:

• Carrier delays
• Customs processing
• Holidays
• High-volume periods

We appreciate your patience when these situations arise.

Returns & Exchanges

If something isn’t right, we’re here to help.

Returns and exchanges may be requested within 15 days of delivery.

Return Eligibility

Returned items must be:

• Unworn
• Unused
• In their original packaging
• In the same condition in which they were received

All items are inspected before shipment and again when returned to us.

Refunds

Once your return has been received and inspected:

• Your refund will be issued to the original payment method
• Refunds are processed within 24 hours of receiving and approving the returned item

Please note:

• Original shipping charges are non-refundable
• The shipping cost incurred by Banglez to send the original order will be deducted from the refund
• Return shipping costs are the responsibility of the customer

If an error was made by Banglez, the applicable shipping costs will be covered by us.

Exchanges

We offer exchanges on eligible products.

Customers are responsible for:

• Returning the original item
• Shipping costs associated with the replacement item

Once the original item has been received and inspected, we’ll process your exchange as quickly as possible.

International Returns

International returns are accepted within the same 15-day return window.

Please note:

• Return shipping is the responsibility of the customer
• Duties and taxes are non-refundable
• Original shipping costs are non-refundable
• The shipping cost incurred by Banglez to send the original order will be deducted from the refund
• Refunds are processed once the item has been received and inspected

Damaged or Incorrect Items

Every order is inspected before it leaves us.

If your item arrives damaged, please contact us within 24 hours of delivery so we can review the issue and help resolve it quickly.

If you receive an incorrect item, Banglez will cover the costs associated with correcting the order.

Undeliverable Packages

If a package is returned to Banglez because it could not be delivered:

• A refund will be issued once the package has been received back
• Original shipping costs are non-refundable
• Duties and tariffs are non-refundable
• A 10% restocking fee will be deducted from the refund

The 10% restocking fee applies specifically to packages returned to us as undeliverable. We do not charge a restocking fee on standard eligible returns or exchanges.

How to Start a Return or Exchange

To begin a return or exchange, contact us with:

• Your order number
• A brief description of your request

Our team will review your request and guide you through the next steps.

A Few Important Notes

• Standard eligible returns and exchanges do not have a restocking fee
• Original and return shipping costs are non-refundable unless the issue was caused by Banglez
• Gifted items follow the same return and exchange policy
• Duties and taxes paid on international shipments are non-refundable

Need Help?

Have a question about shipping, delivery, a return or an exchange?

Contact us anytime. Our team is happy to help.