Shipping Information

We aim to deliver your order with the same care and intention that goes into every piece.

Below you’ll find everything you need to know about processing times, delivery windows, and shipping options.

Order Processing

Orders are processed within 24 hours.

Orders placed before 12:00 PM (local time) are typically processed the same day.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Destinations & Delivery Times

Canada

  • Standard Shipping (Free over $100 CAD): 3–5 business days
  • Flat Rate (Under $100 CAD): $15
  • Express Shipping: Available at checkout (delivery time shown by courier)

United States

  • Standard Shipping (Free over $100 USD): 4–8 business days
  • Flat Rate (Under $100 USD): $20
  • Express Shipping: Available at checkout (delivery time shown by courier)

International

  • Standard Shipping: 7–14 business days
  • Free Shipping: Available for most European countries on orders over €100
  • Flat Rate (Under €100): €25
  • Express Shipping: Available at checkout (delivery time shown by courier)

For more details on international delivery, customs, and regional coverage, please visit our International Orders page.

Shipping availability and rates may vary depending on destination.

Shipping Carriers

We work with trusted global carriers including Canada Post, UPS, Stallion Express, and DHL to ensure reliable delivery.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

Tracking is typically provided within 24 hours of placing your order.

Packaging & Delivery

  • All orders are fully insured during transit
  • Packages are shipped in discreet outer packaging
  • Signature upon delivery is optional for a $3 fee (availability may vary depending on shipping method and destination)

Made-to-Order & Pre-Order Items

Some pieces are made-to-order or available for pre-order.

For these items, production timelines will be clearly displayed on the product page and at checkout.

Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We will do our best to accommodate changes before your order is shipped.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Carrier delays
  • Customs processing (for international orders)
  • High-volume periods or holidays

We appreciate your patience and understanding in these situations.

Undeliverable Packages

If a package is returned to us as undeliverable:

  • A refund will be issued once the order is received back
  • Original shipping costs are non-refundable
  • Duties and tariffs are non-refundable
  • A 10% restocking fee will be deducted from the refund

Need Help?

If you have any questions about your order or shipping options, we’re here to help.

→ Contact us anytime and our team will assist you.