FAQ's

Below are answers to our most commonly asked questions. If you need anything further, our team is always here to help.

Orders & Cancellations

Can I cancel my order?

Orders can be cancelled before a tracking number is issued.

  • If you request a cancellation before receiving your tracking email, you will receive a full refund
  • Once a tracking number has been sent, the order has been processed and handed to the courier — cancellations are no longer possible

At that point, our standard return and exchange policy applies.

How long do I have to cancel my order?

Orders are processed within 24 hours, but often sooner.

  • Orders placed before 12:00 PM EST are typically processed the same day
  • This means your cancellation window may be as short as 1–12 hours

We recommend contacting us as soon as possible if you need to cancel.

What happens if I cancel an international order after it’s processed?

Once your order is processed and a tracking number is issued, duties and taxes have already been paid to your local government.

These charges are non-refundable, even if the order is later returned.

Shipping & Delivery

Do you ship worldwide?

Yes, we ship internationally.

Shipping times and options vary by region. For full details, please visit our Shipping Information page.

How can I track my order?

You will receive a tracking number by email once your order has been processed.

This is typically sent within 24 hours of placing your order.

Payments

What payment methods do you accept?

We use Shopify’s secure payment system, which supports most major payment methods including:

  • Credit and debit cards
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Available options will be shown at checkout based on your location.

Packaging & Gifting

How are orders packaged?

All orders are packaged securely to ensure your items arrive in perfect condition.

There is also an option to leave a note at checkout, which our team will review before packing your order.

For more details, please visit our Packaging page.

Product Information

What materials are your bangles made from?

Our pieces are made from high-quality mixed metal alloys with a gold or silver-plated finish.

All products are hypoallergenic.

For more details, please visit our Craftsmanship page.

Are your bangles one size?

Bangles are not one size, unless specifically stated in the product description.

For help choosing the right size, please visit our Size & Fit Guide.

Jewelry Care

How do I care for my jewelry?

There are simple steps you can take to maintain the shine and finish of your jewelry over time.

For full care instructions, please visit our Jewelry Care page.

Returns & Exchanges

Do you accept returns?

Yes, we accept returns within 15 days of delivery.

For full details, please visit our Returns & Exchanges page.

Duties & Taxes

Will I have to pay duties or taxes?

Duties and taxes are calculated and collected at checkout based on your location.

If no duties or taxes appear at checkout, they are not required for your order.

For more details, please visit our Duties & Taxes page.

Repairs

Do you offer repairs?

Yes, we offer repairs free of charge, as long as the damage is within our ability to fix.

If shipping is required, customers are responsible for shipping costs.

Please contact us with details of the damage and we will let you know how we can assist.

Need Help?

If your question wasn’t answered here, we’re always happy to help.

→ Contact us anytime and our team will assist you.