Return Policy

*Important msg update: June 30th, 2020* . On June 30, 2020, we have opened up our store front for scheduled appointments ONLY to adhere to the Government of Ontario Ministry of health's guidelines. We have not stopped taking virtual appointments and shipping out orders. Many shipping services may experience additional time in transit as a result of the pandemic. If you need your items by a certain date, please speak to us so we can make sure it gets to you by that date. On March 11, 2020, the World Health Organization (WHO) assessed COVID-19 as a pandemic. Within a week, Canada was put under quarantine and all small businesses (Banglez included) were forced to shut down to prevent the spread of the coronovirus (covid-19). Since then Banglez has been taking all measures advised by the Government of Canada During From December 2nd, 2019 – January 10th, 2019 many shipping services may experience additional time in transit. Please be aware when selecting free shipping or choosing a standard service when looking for time sensitive items to arrive on time. .. --- . Orders are packaged and shipped from Tuesday - Friday only. Most orders are shipped within 1-2 business days from your payment being cleared with the exception of sale times where it may take up to an additional 48-72 hours. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, we will reach out to you to rectify the situation. In the event that no communication is made from your (customers) end, your order will be cancelled. Orders with out of stock item(s): although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will contact you to rectify the situation. If we are not able to get in touch with you within 1-5 business days, we will cancel the order. In the event that you need your item(s) earlier than chosen shipping method, please contact us at info@banglez.com to make arrangements. *will include additional costs*

We now ship worldwide! Should you experience any issues checking out, please contact us at info@banglez.com and we will do our best to accommodate you! Please note that some residential shipments will be left at the door if someone is not there to receive the package or if no one answers the door. Shipping Charges: With a minimum purchase of $150 or more for North American customers! This limited time offer applies only to standard ground shipping. Local Pick-up: Free in-store or curb side pick up ONLY at 2387 Trafalgar Rd in Oakville, ON. Call (416) 834–6717 to arrange a pick-up time within 5 days of receiving an order fulfillment e-mail. On arrival show your confirmation email & a piece of ID to collect your order. Please provide a note at check out if someone else is collecting the order on your behalf.

The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws, please understand that Banglez has no control over this and is not responsible for paying these fees. (Please see customs, duties and taxes below for more information)

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. Following the tracking number link will take you to the respective courier website we have shipped with and show you a timeline with and estimated date of delivery. The tracking number for your order shipped might take 24 business hours to become active on the courier website. For international orders that do not have a tracking number, contact us at mahak@banglez.com for more details regarding your order. In some cases, tracking information won't be available or as up to date. This may be a result of the timing of tracking database's updates by the carrier, the complexity of an individual carrier's tracking system, or the absence of complete integration into our stores tracking systems. Address Change Requests Once an order has been placed, you cannot make any changes. However, address alteration may be accommodated within 24 hours of placing the order if your order has not yet been shipped out. Please send your change request to info@banglez.com or call +1 (416) 834 - 6717 as soon as possible. Multiple Address Order Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple Orders. Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Incorrect or Incomplete Address Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Banglez. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible for paying charges for the reshipment. Time to Ship Shipping times are listed at checkout. Please add a 24 hour processing time to your listed shipping time when checking out. For our Kahlo collection, pieces are made to order and require three weeks for production plus shipping. During sale periods it may take up to an additional 48-72 hours to send out orders. Billing Address and Shipping Address Your billing address is the place you get your bills from the credit card company/the address your bank has on file. Shipping address is the address where you (customer) wants to receive his/her goods.

Restocking fee: A 10-15% restocking fee will be charged for any packages refused** on delivery by the customer or returned. Reshipping orders: The shipping charges for special requests such as reshipping orders may be higher than the shipping charges for your original order. In these cases, a customer service representative will let you know about your new shipping charge when your order is replaced. Be advised that conversion and import/duty fees do not apply to your order. However, if you live outside Canada, your financial institution or country you live in may charge additional fees on top of your total as conversion or import taxes/customs fees. This is not something Banglez can avoid or credit you for since the fees come from your financial institution or country.

We take great care in preparing and shipping out your package. Should the situation arise where you refuse the package and it is abandoned, please email us immediately. This will allow us the opportunity to arrive at a resolution with the carrier company. All costs associated with shipping your package, resolution fees and restocking fees will be deducted before a refund is issued. It is best for you to let us know you no longer want the package before it is delivered. Or accept the package so we can arrange for it to be shipped back to us. This is in the best interest of both parties since it will cost less for when we issue the customer a refund.

Missing package

Banglez delivers some packages through the following carriers. We have contact information for these carriers:
1. UPS
Phone: 1-800-PICK-UPS (1-800-742-5877) *includes International services originating in Canada*
1. Canada Post
Phone: 1 (866) 607-6301
Outside Canada: 1 (416) 979-3033
1. FedEx
Phone (US & Canada): 1.800.GoFedEx 1.800.463.3339
TTY: 1.800.238.4461
Outside Canada: http://www.fedex.com/us/customersupport/call/index.html

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information. Note: If you have feedback about your experience with one of our carriers, please contact us at info@banglez.com UPS Carbon Neutral - Banglez promise to offset the climate impact of your shipping! Furthering our commitment to being a green business! We know that our customers are as concerned as we are about the impact shipping has on the environment. That's why we cover an additional amount on shipments to purchase the carbon neutral shipping option. Banglez wants to reduce its carbon footprint while demonstrating our commitment to sustainability. We care about climate change and want our lovely customers to be aware of this commitment. UPS's carbon neutral option supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. UPS carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, UPS's carbon offset process is certified by The Carbon Neutral Company. For more information on this process, check out this link!

The descriptions of the products, product specifications and images are only approximate values.
 We make every effort to ensure that product colours/finishes/textures are reproduced as accurately as possible. There may be minor variations in the shade of the colour of the actual product because of the differences in calibration of the display output due to lighting, digital photography, colour settings and capabilities of monitors/devices etc... Therefore colour reproduction on the internet is limited by technology in that it is not always precise. Please refer to product descriptions, images or email info@banglez.com to avoid any misunderstandings and confirm colour/shade accuracy. Note: Just because some products have the same colour name, this does not mean they are the same exact colour. Also, do not misinterpret the colour's name to be what you may think that colour should be. i.e., just because a colour may be named "Tan", does not mean it will necessarily look like what most people would consider the Tan colour to be, we all have our own variation/interpretation of what we think "Tan" should be. Please do not order using colour names as your guide, always read the description or reference the multiple images.
 A customer placing an order through the website should do so while keeping in mind that this minor variation in colour seen on a computer/tablet/mobile/TV screen against the actual colour of the product received can happen. For example:
  • Red, maroon and orange colours have a higher tendency to reflect a different shade than other colours. Though imaging technology has advanced, slight colour variations are often hard to convey digitally.
  • Many times green and blue shades may overlap. As well as, the colours off-white, white and cream.
  • Sea Green colours may appear Aqua blue and vice versa.

We take great care in preparing and shipping out your package. Should the situation arise where you refuse the package and it is abandoned, please email us immediately. This will allow us the opportunity to arrive at a resolution with the carrier company. All costs associated with shipping your package, resolution fees and restocking fees will be deducted before a refund is issued. It is best for you to let us know you no longer want the package before it is delivered. Or accept the package so we can arrange for it to be shipped back to us. This is in the best interest of both parties since it will cost less for when we issue the customer a refund.
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