*Some exceptions apply.
NOTE: Priority service is not available from/to Air Stage offices. On-Time Delivery Guarantee for Xpresspost and Expedited Parcel is not available from/to Air Stage offices.
Delivery standards are measured from the next business day after deposit to the first delivery attempt; a one-day standard means delivery on the next business day. For all services, holiday and weekend deposits are considered as being deposited on the following business day. Items deposited after the last collection time specified on the street letter box or after the post office cut-off time are considered as being deposited on the next business day. Delivery standards are subject to change without notice.
Delivery standards do not apply to redirected or returned items, to improperly packaged or prepared items nor to incorrectly addressed items. Delivery standards apply but are not guaranteed to items shipped using a Return Service label.
For United States Deliveries:
FedEx Regular International Ground shipping takes 2-7 business days. Delivery available throughout the U.S., including Alaska and Hawaii.
The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws but no extra fees from Banglez.
Shipment and Tracking Details:
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. Following the tracking number link will take you to the respective courier website and show you an expected date of delivery. The tracking number for your order shipped might take 24 business hours to become active on the courier website.
Address Change Requests
Once an order has been placed, you cannot make any changes. However, address alteration may be accommodated within 24 hours of placing the order. Please send your change request to firstname.lastname@example.org as soon as possible.
Multiple Address Order
Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple Orders. Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Banglez. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible for paying charges for the reshipment.
Time to Ship
Canadian & US shipping times are listed above. At the moment for international shipping times and orders, please email email@example.com and we will try our best to accommodate you.
For our Kahlo collection, pieces are made to order and require three weeks for production plus shipping.
During sale periods it may take up to an additional 48-72 hours to send out orders.
Billing Address and Shipping Address
You billing address is the where you get your bills from the credit card company. Shipping address is the address where you (customer) wants to receive his/her goods.
Restocking fee: A 15% restocking fee will be charged for any packages refused on delivery by the customer.
Reshipping orders: The shipping charges for special requests such as reshipping orders may be higher than the shipping charges for your original order. In these cases, a customer service representative will let you know about the new the shipping when your order is replaced.
Be advised that conversion and import/duty fees do not apply to your order. However, if you live outside Canada, your financial institution or country you live in may charge additional fees on top of your total as conversion or import taxes/customs fees. This is not something Banglez can avoid or credit you for since the fees come from your financial institution or country.